We'll be in touch once your return has been received and your refund is complete. We work hard to ensure all returns are processed within 10 working days of them arriving back to us (excluding weekends).
We only begin this countdown when the items reach our UK warehouse, so please bear this in mind especially as you’re returning internationally.
Once your return has been processed, we’ll send you an email to confirm. From this point, refunds usually take around 48-72 hours to clear and show in your account.
If you’ve returned your parcel through our returns portal, you can check the tracking progress here.
If you're having trouble locating your refund after 72 hours, please get in touch by simply clicking the 💬 icon which can be found at the bottom corner of the page. Polly the bot will be more than happy to assist you with your query, big or small!