To check why the code isn't working, we'd recommend following these steps:
- Double check that your discount code is within the expiry date. Our expiry dates are set as: DAY - MONTH - YEAR
- You're only using one code or promotional offer. Sale items are excluded from discount codes unless stated otherwise.
- Make sure that the collection/item is eligible for discount.
You can find the discount T&C's, including student and graduate, here.
If the code isn't student or graduate discount, please refer to the T&C's on the social media post, website banner or at bottom of the email in small print.
Please note discounts cannot be used in conjunction with any other promotions and there may be exclusions including New In and Outlet and from selected lines which will be stated in our Terms & Conditions.
If you are still having issues, simply click the 💬 icon which can be located at the bottom corner of the page. Make sure you have the code to hand and take a screenshot of the items in your basket. Polly the bot will be more than happy to assist you with your issue.