First, double check your ‘Pending’ points to see if they’re here. They’ll stay here for 30 days from the date of your purchase.
If you've redeemed points at checkout, then changed your mind, make sure you remove the points from checkout, so they go back into your account. It can take up to 1 hour for the points to return and you will find them in the 'Unclaimed Rewards' section of your account.
If your points aren’t pending and aren’t live on your account, please get in touch with your recent order number(s) or which actions you’ve completed to earn points and we’ll be happy to help!