Please find our return fees below. All fees will be charged in USD. Currency exchange rates may vary.
Refund and store credit fees will be deducted when your return is processed, unless you're using self-post. If you're a new customer, your first return will be free of charge.
If you placed your order on this site (US), please register your return here.
If you placed your order on our Oh Polly UK site, please register your return here.
If you placed your order on our Oh Polly AU site, please register your return here.
Please be mindful of how many returns you wish to make. It's beneficial to yourself and the environment to make as little returns as possible.
When you return your parcel through our returns portal, this means we can track your return(s) every step of the way. We cannot be held liable for any items that fail to reach us.
We aim to process returns within 25 days of them arriving back to us. If this time has passed, please get in touch.
| Country | Refund Fee | Store Credit Fee |
|
USA (Happy Returns) |
USD $7.99 | Free |
|
USA (USPS) |
USD $9.99 | USD $2.99 |
| Canada | USD $15.00 / CAD $20.00 | USD $7.50 / CAD $10.00 |
| Rest of America | Self Post |
Self Post |