If you are purchasing to a country outside of the EU:
Oh Polly parcels are shipped from the UK and you may therefore be charged tax and duty fees when the parcel arrives in your country. These charges vary depending on your location and must be paid by the recipient of the parcel. Whether you incur these additional fees will depend on the total cost of your order and the threshold differs per country.
US customers: Please note, on some high value orders you may be contacted by our courier partners to request the completion of a customs form. This will be sent from an official email address of the courier.
Canadian customers: You may be contacted by EzClear to pay customs fees if your order is subject to tax and duty.