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  1. Oh Polly US
  2. Delivery & Returns

Delivery & Returns

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  • Can I choose for my parcel to be left in a safe place?
  • How do I return my parcel?
  • How long does delivery take?
  • How do I track my order?
  • What is your returns policy?
  • When will my refund be processed?
  • What do I do if I haven't received my order and tracking hasn't updated for a while?
  • Will I be subject to Tax & Duty / customs fees?
  • Do I need to let you know that I have sent my purchase back?
  • When will my order be shipped?
  • Is my delivery estimate guaranteed?
  • Can I amend my address once I've placed my order?
  • What do I do if I have been refunded incorrectly?
  • I've returned something from a different company / non-Oh Polly items
  • Do you offer Next Day Delivery?
  • I need to cancel / change my return
  • What do I do if I haven't received my order but it's showing as delivered?
  • I didn't receive a returns form, how do I return my parcel?
  • Can I return sale items?
  • Have you received my return?
  • Do you offer free returns?
  • Do I need to return the box?
  • Do you have extended returns for the holidays?
  • Do I need to send my return tracked?
  • Can I check the progress of my return?
  • Can I return separate orders in one parcel?
  • The return portal isn't working / order not found
  • I have lost my returns postage receipt. Will my refund still be processed?
  • Can I upgrade my shipping?
  • Do you offer exchanges?

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