Delivery & Returns
- Can I choose for my parcel to be left in a safe place?
- How do I return my parcel?
- How long does delivery take?
- How do I track my order?
- What is your returns policy?
- When will my refund be processed?
- What do I do if I haven't received my order and tracking hasn't updated for a while?
- Will I be subject to Tax & Duty / customs fees?
- Do I need to let you know that I have sent my purchase back?
- When will my order be shipped?
- Is my delivery estimate guaranteed?
- Can I amend my address once I've placed my order?
- What do I do if I have been refunded incorrectly?
- I've returned something from a different company / non-Oh Polly items
- Do you offer Next Day Delivery?
- I need to cancel / change my return
- What do I do if I haven't received my order but it's showing as delivered?
- I didn't receive a returns form, how do I return my parcel?
- Can I return sale items?
- Have you received my return?
- Do you offer free returns?
- Do I need to return the box?
- Do you have extended returns for the holidays?
- Do I need to send my return tracked?
- Can I check the progress of my return?
- Can I return separate orders in one parcel?
- The return portal isn't working / order not found
- I have lost my returns postage receipt. Will my refund still be processed?
- Can I upgrade my shipping?
- Do you offer exchanges?